All the doctors and staff at the practice work together to provide the best possible care they can to each individual patient, however we recognise at times this may not meet your expectations.
If you would like to make a complaint or suggestion to the practice you can do so by a) Speaking to a receptionist who will complete a verbal complaints form on your behalf. B) Make your complaint in writing addressed to the practice manager.
The practice will respond to your complaint within 3 working days.
We hope that we are able to rectify any issues with you quickly however if you are still unhappy you may wish to approach the parliamentary and health service ombudsmon. (See below).
The Health Service Ombudsman
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
- Getting it right
- Being customer focused
- Being open and accountable
- Acting fairly and proportionately
- Putting things right
- Seeking continuous improvements
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Write: Millbank Tower, Millbank, London SW1P 4QP.